FAQ

Frequently Asked Questions

Do I need to book

Small groups do not need to book a time, just come in for a climb whenever you like. On your first visit, our staff will take you through a Safety Induction. However, we do recommend that groups of 8 or more climbers book in advance to access discounted pricing and a dedicated staff member to ensure that your first climbing experience goes smoothly. Email us at

What should I wear

Wear comfortable, sporty clothing, keeping in mind that long shorts, pants or leggings are more comfortable with our harnesses than short shorts. Close-toed shoes are compulsory, and if you plan on hiring climbing shoes, please bring socks.

Is there a time limit

Your entry fee allows you to stay as long as you like that day, we are not in a rush, we want you to enjoy the experience.

How old do my children need to be

We have had climbers as young as 3 years old climbing on our walls, so it just depends on the individual ability of the child. (If they can climb out of their crib, you might have a little climber in the making!) Children must be 13 years or older to belay another climber.

What if I never climbed before

No previous experience is necessary, climbing is fun and enjoyable for everyone. We have climbs of varying difficulty to engage all ability levels, and to continue to challenge you as your strength and technique improves. Just come down and we will show you how it all works and give some friendly advice while you learn the ropes. You can also check out our weekly Technique Tuesday class at 6pm to help you gain some confidence.

Do I need a partner

Climbing with friends is always more fun (Unless you’re Alex Honnold), but you do not need a partner to boulder or climb on our Auto-belays. If you are new in town or need to find a new climbing buddy for climbing on our roped climbs, come down anytime and we can introduce you to other climbers. You can also post a partner request onto our FaceBook page or the JCU Club Page.

What does 'Belay" mean

To ‘belay’ or ‘belaying’ is the technique of controlling the safety rope attached to the climber to stop them falling to the ground. Climbers must have a belay partner in order to climb on the ropes at Hot Rock.

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COVID-19 Update

Hot Rock Adventure Centre is currently closed due to the government restrictions regarding the pandemic. The health and well-being of our customers and staff are important to us, and we have been hard at work preparing the gym so that it remains a safe space for our community to enjoy! We hope that everyone is staying healthy, and look forward to seeing you back on the walls as soon as the restrictions are lifted.

If you would like to receive notification of our re-opening, please submit your email address below.