Frequently Asked Questions

Do I need to book

Currently, bookings are only required for scheduled classes and Members Only Morning sessions. Bookings can be made via the Mindbody App, or through the "Book Today" button above. We recommend that groups of 8 or more climbers email us in advance to access discounted pricing and a dedicated staff member to ensure that your first climbing experience goes smoothly. (Email us at ) If it is your first visit, our staff will take you through a Safety Induction.

Bookings may be required in the future as per our COVID Safe Plan if the covid situation changes. Bookings can be made via the Mindbody App, or through the "Climb Today" button above.

What should I wear

Wear comfortable, sporty clothing, keeping in mind that long shorts, pants or leggings are more comfortable with our harnesses than short shorts. Close-toed shoes are compulsory for climbing, and if you plan on hiring climbing shoes, please bring socks. Please note that bare feet are not allowed, so be sure to bring appropriate footwear if you need to remove climbing shoes between climbs.

Is there a time limit

We are not in a rush, we want you to enjoy the experience. Stay for as long as you like!
If it is your first visit to Hot Rock, our staff will take you through a 10-15 minute Safety Induction.

How old do my children need to be

We have had climbers as young as 3 years old climbing on our walls, so it just depends on the individual ability of the child. (If they can climb out of their crib, you might have a little climber in the making!) Children must be 13 years or older to belay another climber.

What if I have never climbed before

No previous experience is necessary, climbing is fun and enjoyable for everyone. We have climbs of varying difficulty to engage all ability levels, and to continue to challenge you as your strength and technique improves. If it is your first visit, our staff will take you through a Safety Induction, show you how everything works, and give some friendly advice while you learn the ropes. You can also check out our weekly Technique Tuesday or Footwork Friday classes at 6pm to help you gain some confidence.

Do I need a partner

Climbing with friends is always more fun, unless you’re Alex Honnold (star of the award winning film "Free Solo"), but you do not need a partner to boulder or climb on our Auto-belays. If you are new in town or need to find a new climbing buddy for climbing on our roped climbs, come down anytime and we can introduce you to other climbers. You can also post a partner request on our Hot Rock Adventure Centre Community Facebook page or the Rockclimbers Association of NQ (Townsville) Facebook group.

What does 'Belay" mean

To ‘belay’ or ‘belaying’ is the technique of controlling the safety rope attached to the climber to stop them falling to the ground. Climbers must have a belay partner in order to climb on the ropes at Hot Rock.


Groups & Parties

Youth Programs


COVID-19 Update

Bookings for general climbing sessions are not required!

We thank everyone in advance for cooperating with our COVID Safe Policies and Procedures. The health and well-being of our customers and staff are important to us, and we are working diligently to ensure the gym remains a safe space for our community to enjoy! Please stay home if you are feeling unwell, and note that powdered chalk is allowed in chalk ball form if contained in a bag (liquid chalk is ok too). Walking around in bare feet is not allowed, so remember to bring appropriate footwear to slip on between climbs if required.

Come in for a climb at any time during our regular scheduled business hours – bookings not required!

Bookings are only required for scheduled Classes & Members Only Morning Sessions. 😃

For any other questions, check out our FAQ’s or Contact Us page.